Termination of the contract and return of goods
The buyer has the right, without stating a reason to terminate the contract of sale within the legal deadline of 14 (fourteen) days from
the date the product was delivered to the customer. The buyer is obliged to notify NEMO POWER TOOLS
of its decision to terminate the
contract by means of a form of unilateral termination of the contract before the deadline for unilateral termination of the
The customer may unilaterally terminate the contract by filling out the form of unilateral termination and sending it to NEMO POWER TOOLS
electronically. In this case NEMO POWER TOOLS
is obligated to deliver the confirmation of receipt of the statement of termination in electronic
form without delay to the customer.
In the event of termination of the contract, each contracting party shall return to the other what it received under the contract.
In the case of unilateral termination of the contract, we commit to return the buyer everything that was payed under the contract, without
delay, and no later than 14 days from receipt of notification of the decision of the buyer to unilaterally terminate the contract.
NEMO POWER TOOLS
is required to reimburse the buyer only after the goods are returned, or after a customer submits proof that the goods
were sent back, in case that NEMO POWER TOOLS
been informed prior to the receipt of the items.
We are committed to reimburse in the same means of payment which were used by the paying customer unless the customer consents to some
other means of payment, and assuming that the buyer is not required to pay any additional costs for such refund.
In the event of unilateral termination by the customer, the customer is required to return the product delivered to the address
Hauptstrasse 29, 3484 Seebarn, Austria, without delay, and no later than 14 days from when he/she informed us of its decision to terminate
the contract. It is considered that the customer fulfilled their obligation if the goods are sent before the expiration of the deadline.
The buyer is liable for any impairment of the goods resulting from the handling of goods, other than that it was necessary to determine the
nature, characteristics and functionality of the goods.
The buyer is, in all cases where refunding any product of any kind, obligated to return the product in its original packaging together with
all the parts and documentation and each mark whose purpose is to indicate that the product is not used or damaged should not be removed or
The buyer is required to take the purchased product on delivery. Exceptionally, in the case of significant visible lack of products
that the customer saw during shipment, the buyer is not required to take the product delivered, and not bear the costs of delivery of such
a products. It is considered that the products that were duly received by the customer did not have a visible defect.
If the product has a hidden defect (eg. a broken part, the product has been scratched in transit), which the customer determines by opening
of the product without the use, installation or putting the product into operation, as determined by the authorized service - the customer
has the right to unilaterally terminate contract and a has the right to a refund, replacement of the product, removal of the lack or
reduction of prices.